Effective Date: 01 June 2025
RedOystor DX, a division of RedOystor Media (Pty) Ltd (“RedOystor DX”, “we”, “us”, or “our”), is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us.
1. Scope
This policy applies to all data collected through our website, services, and communications with clients and visitors. By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information that is necessary to provide our services and support, including but not limited to:
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Name, surname, and company name
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Email address and contact number
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Billing address and payment details
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IP address and usage data
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Any other information you voluntarily provide through forms or communications
We may also collect non-personal, anonymised data to improve our services and website functionality.
3. How We Use Your Information
We use your personal information to:
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Provide and manage our services
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Process transactions and send invoices
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Communicate with you regarding support or account matters
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Improve our website and service offerings
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Comply with legal and regulatory obligations
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Send marketing communications (only if you opt-in)
4. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, track website usage, and facilitate functionality. You may disable cookies in your browser settings, though this may limit some features of our website.
5. Disclosure of Information
We do not sell or rent your personal data to third parties. However, we may disclose your information in the following circumstances:
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To service providers or partners assisting us in delivering services (e.g., payment processors, email platforms)
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Where required by law, regulation, or legal process
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To protect the rights, property, or safety of RedOystor DX, its users, or the public
All third parties who process your data on our behalf are contractually obligated to protect it and use it only as directed by us.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute data security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, tax, or regulatory obligations.
8. Your Rights
Under applicable data protection laws, you have the right to:
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Access the personal data we hold about you
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Request corrections or deletion of your data
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Object to or restrict our processing of your data
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Withdraw consent for marketing communications at any time
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Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us using the details below.
9. International Transfers
If we transfer your data outside South Africa, we will ensure that adequate protection measures are in place in accordance with applicable data protection legislation.
10. Changes to This Policy
We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services after such updates constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy or how your data is handled, please contact:
RedOystor DX Support Team
Email: support@redoystor.com
Address: 37 Magwa Crescent, Waterfall City, Ground Floor, Maxwell Office Park, Midrand, South Africa, 2090
Website: https://dx.redoystor.com
